Financial support
It’s ok to ask for help.
We can support you if you’re experiencing financial difficulty or other challenges.
We understand that money worries, personal circumstances or changes in your life can sometimes make managing your finances more difficult. If you’re struggling, you’re not alone and help is available.
Our priority is to help you find the right support as early as possible.
If you’re finding things difficult financially
Financial difficulty can happen for many reasons, including changes to your income, health issues, unexpected expenses or changes to your personal circumstances.
If you’re worried about keeping up with payments or managing your account, we encourage you to contact us as soon as you can. The earlier you speak to us, the more options we may be able to explore together.
How we may be able to help
Depending on your situation, we may be able to:
- Discuss affordable repayment options
- Review your current payment arrangement
- Offer temporary support where appropriate
- Signpost you to free, independent advice organisations
Our UK based teams are trained to listen and support customers in difficult circumstances.
You may also find it helpful to speak to an independent organisation that specialises in money and debt advice. Resources are available here.
Independent Advice
If you're starting to experience money worries, there are steps you can take and organisations who can offer you free and impartial debt advice.
www.moneyhelper.org.uk
www.stepchange.org
www.nationaldebtline.org
www.payplan.com
Alternatively, for more information and impartial advice, you can contact your local Citizens advice bureau.
Emotional Support
Money worries can sometimes affect your mental health or emotional wellbeing. If you’re feeling overwhelmed, anxious, or distressed, confidential emotional support is available.
Rethink Mental Illness:
0808 801 0525
Mind:
0300 123 3393
Samaritans:
116 123 or Text 'SHOUT' to
85258
Gambling-Related Support
If gambling is affecting your finances, wellbeing, or relationships, specialist help is available.
Support is free and confidential.
GamCare / National Gambling 24/7 Helpline:
0808 8020 133 / www.gamcare.org.uk
BeGambleAware:
www.begambleaware.org
Talk to Us
If you’d like to discuss your circumstances with us directly, please get in touch:
Opening Times:
Monday to Friday: 8:30am to 5:30pm
Saturday: 9am to 1pm
If you have any specific needs or would prefer us to communicate with you in a particular way, please let us know — we’ll do our best to accommodate you.