Due to a system outage, our SMS service is currently unavailable. This may result in delays to responses.
We apologise for any inconvenience caused and thank you for your patience.
If you’d like to check your balance, view your next payment date, or make a payment, please log in to My Account.
Contact us
At Snap, we’re here to help.
Need to access your loan agreement, check your balance, or make a payment?
You can now do all of this through:
If you need any additional support, the quickest way to get help is by using the self-service options below.
How can we help you today?
Make a Payment
Balance Enquiries
Application Query
Product Deliveries
Financial Support
Snap Card FAQs
Pay in 4 FAQs
Customer Complaint
Manage your account from your phone
Self-serve by phone
If you have one live Snap account and you’re calling from the phone number linked to your account, you can manage everything in minutes.
Simply call:
0330 010 9381
Press option 1: Make payment
Press option 2: Account Information
Make a payment Check any arrears Check balance See next payment date See next payment amount