Contact us
At Snap, we’re here to help.
The quickest way to manage your account or make a repayment is through our self-serve options below, but our team is always on hand if you need extra support.
Self-serve phone line
If you have one live Snap account and you’re calling from the phone number linked to your account, you can manage everything in minutes.
You can:
✓ Make a repayment
✓ Check your balance
✓ Check any arrears
✓ See your next payment date
✓ Check your next payment amount
Simply Call: 0330 010 9381
- Option 1: Make a payment
- Option 2: Account information
Manage your account by text
Prefer to use your phone without calling? Text us instead.
Text: 07860 078257
'PAY' - make a repayment
'NEXT' - next payment date & amount
'BALANCE' - your outstanding balance
'HI' - speak to a real person
For security, please text from the mobile number linked to your Snap account and have your 10-digit reference number (ending in UK) ready.
Need help with payments?
If you’d like to speak about repayments or need extra support, call our dedicated payment support team.
📞 Call 03300 104137
Financial difficulty support
If you’re experiencing financial difficulties, our friendly team is here to help and talk through your options.
📞 Call 0330 010 4137
Other ways to contact us
Email us
General Enquiries:
customer@snapfinance.co.uk
Payment Support:
collections@snapfinance.co.uk
Retail Partners:
merchant@snapfinance.co.uk