How to make a complaint
We always try to provide you with the best service possible. However, occasionally we understand that we may not live up to your expectations.
If you feel our service could have been better, we'd really like to know so we can improve the service we provide.
Please complete some brief details on the below form.
Details of your complaint:
Please complete this short form. Our customer resolution team will then investigate and be in touch.
If your complaint relates to our interest bearing, regulated loan or our Pay In 4 feature:
- We will acknowledge your complaint promptly
- We aim to resolve it within 4 weeks, if we cannot, we will provide an update
- We endeavour to send a final response within 8 weeks, if we cannot, we will explain why and advise when a final response will be provided
- Our response will usually be by email; however we may write to you also.
If you feel your complaint has not been dealt with or you are not happy with the outcome of your complaint, after 8 weeks you may contact the Financial Services Ombudsman on 0800 0234567 or by visiting their website here: http://www.financial-ombudsman.org.uk
If your complaint relates to our interest free, unregulated loan product:
- We will acknowledge your complaint promptly
- We aim to resolve it as soon as possible, dependent on the complexity of your complaint
- We will send you a final response to your complaint
- Our response will usually be by email; however we may write to you also
If your complaint is not dealt with or you are not happy with the outcome of your complaint, please let us know immediately and we will do all we can to help.
Alternative Contact Methods
In writing
Snap Finance Ltd
1 Vincent Avenue
Crownhill
Milton Keynes
MK8 0AB
By telephone
03300 109381
Lines are open from 8.30am-5.30pm Monday-Friday and 9.00am-1.00pm Saturday. Calls are charged at standard rates for your phone provider. Calls are recorded for monitoring, training and legal purposes.