Frequently Asked Questions

Snap Loan is a regulated unsecured loan that allows you to purchase goods and services from approved retailers and spread the cost over time. 

Your approved loan amount is loaded onto a virtual VISA card, which you can access securely through the Snap Wallet app. You can then use the card to make purchases within the Snap retail network during a 30-day spending window. 

The Snap Card is your virtual VISA card that holds your approved loan amount. It allows you to securely spend your loan with selected retail partners in-store, online, or over the phone. 

It is not a credit card — you cannot spend more than your approved limit. 

No. Snap Card is fully virtual and managed through the Snap Wallet app. 

Once approved and after signing your loan agreement: 

• Download the Snap Wallet app. 
• Set up your account using the username shown after approval. 
• Create your password, security code and security question. 

We use trusted third-party providers to support secure access. 

No. 

It is a virtual VISA card pre-loaded with your approved loan amount. After 30 days, whatever you have spent becomes your loan balance. 

• Apply for credit online or in-store. 
• If approved, your full loan amount is loaded onto your virtual card. 
• You have 30 days to make your planned purchases. 
• After 30 days, any unspent credit is removed. 
• What you have spent becomes your loan to repay over your selected term, including any applicable interest. 

You will receive full repayment details in your credit agreement. 

After the 30-day spending window closes, we will email you confirming: 

• Total amount spent 
• Total repayable (including any applicable interest) 
• Your repayment schedule 

Your first repayment will be on the first occurrence of your chosen repayment day, no sooner than 7 days after your 30-day spend window ends. 

Depending on eligibility, available terms may include: 

• 18 months 
• 24 months 
• 36 months 
• 48 months 

Your APR and approval amount may vary depending on the term selected. All options are displayed side-by-side so you can compare monthly payments and total costs before choosing. 

You may have a limited window after approval to adjust your term. Please contact our support team on 03300 109381 to discuss your options. 

That’s absolutely fine. 

Example: 
Approved £1000 → Spend £750 → Loan becomes £750 + any applicable interest. 

Any unused credit is removed after the 30 day spend window. 

We will email you with details of payment date and amount upon conclusion of your spend window when your loan balance has been confirmed.  Please check your junk folder if you have not received this. 

If no purchases are made during the 30-day window: 

• Your card is cancelled 
• No loan is created 
• You don’t need to take any action 

Yes. 

There are no early repayment penalties. You only pay interest up to the day you settle. Paying early reduces the total interest you pay. 

We do not charge late payment fees. However: 

• Interest will continue to accrue 
• Your credit file may be adversely affected 
• Collections activity may begin 

If you're experiencing difficulty, please contact us as soon as possible so we can support you. 

You can use your Snap Card at approved retailers within the Snap network. Categories include furniture, flooring, beds, tyres and more. 

You cannot use the card outside of the Snap retail network. 

Your Snap Card works like a standard VISA card. 

You can use it: 

• Online 
• Over the phone 
• In-store 

Simply enter your: 

• 16-digit card number 
• Expiry date 
• Security code 

You can copy your card number directly from the Snap Wallet app for easy checkout. 

For your security. Some purchases may require your authorisation to help prevent unauthorised use.  

Yes, you can do this straight from the app – just tap ‘Add to Apple Wallet’ or ‘Add to Google Wallet’ 

You will need internet or Wi-Fi to initially set up your Card in the wallet, but can use it offline after you’ve done this.  

If prompted, enter your home address. 

The most common reasons are: 

• Insufficient available balance 
• The retailer is not within the Snap network 

If unsure, contact our support team. 

Yes. Purchases made using your Snap Card are covered under Section 75 of the Consumer Credit Act. 

No. Your Snap Card is linked to your personal account and must not be shared. You are responsible for all transactions made using your card. 

Please contact us immediately. We can freeze your Snap Card to prevent any further use.  

Can I use my Card for subscriptions or recurring payments? 

No. Your card will remain open for spending for 30 days, after which no more transactions can be made, so subscriptions or recurring payments would fail after this time.  

If the retailer cancels your order, the amount will be released back to your available balance. If the spend window has already closed, the cancelled amount will be removed from your loan balance. 

You can: 

• View your available balance 
• See recent transactions 
• Check how much you've spent 
• Access your card details 

Your balance and transaction history are visible in the app at any time. 

Please ensure notifications are enabled when first opening the app. Notifications allow you to receive transaction approvals and important updates. 

• Ensure you're using the latest code (codes expire quickly) 
• Check your internet connection 
• Close and reopen the app and try again 

Snap Wallet access is available during your 30-day spending window. After this period ends, you will no longer be able to access the virtual card. 

Please check your junk/spam folder. If you still cannot locate it, contact us via live chat, email, or phone. 

Your available balance reduces as you make purchases. If you feel your balance is incorrect, let us know immediately.