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Manage your account from your phone
Manage your account by text
Prefer to use your phone without calling?
Text us for instant account management.
Text:
07860 078257
'PAY' to make payment 'NEXT' to check next payment date and amount 'BALANCE' to check your balance 'HI' to speak to a real person
For security, please text from the mobile number linked to your Snap account and have your 10-digit reference number (ending in UK) ready.