Unfortunately, from time to time companies get things wrong. If there is something we have done wrong or you are not happy, please contact us.

Complaints - Snap Finance

When things go wrong, we aim to resolve all complaints during your initial contact. From time to time, additional information may be needed and this may affect the time in which a complaint is dealt with. In all cases, we promise to deal with your complaint promptly and effectively. 

If your complaint relates to our interest bearing, regulated loan or our Pay In 4 feature:

We will acknowledge your complaint promptly

We aim to resolve it within 4 weeks, if we cannot, we will provide an update

We endeavour to send a final response within 8 weeks, if we cannot, we will explain why and advise when a final response will be provided

Our response will usually be by email; however we may write to you also.

If you feel your complaint has not been dealt with or you are not happy with the outcome of your complaint, after 8 weeks you may contact the Financial Services Ombudsman on 0800 0234567 or by visiting their website here: http://www.financial-ombudsman.org.uk


If your complaint relates to our interest free, unregulated loan product:

We aim to resolve it as soon as possible, dependent on the complexity of your complaint

We will send you a final response to your complaint

Our response will usually be by email; however we may write to you also

If your complaint is not dealt with or you are not happy with the outcome of your complaint, please let us know immediately and we will do all we can to help.

In writing
Snap Finance Ltd
1 Vincent Avenue
Crownhill
Milton Keynes
MK8 0AB

Lines are open from 8.30am-5.30pm Monday-Friday and 9.00am-1.00pm Saturday. Calls are charged at standard rates for your phone provider. Calls are recorded for monitoring, training and legal purposes.