Contact us
At Snap, we’re here to help.
Let’s find the best way to assist you. Click the option below that relates to your question.
The fastest way to manage your account or make a payment is through our self-serve options below.
How can we help you today?
Manage your account from your phone
Self-serve by phone
If you have one live Snap account and you’re calling from the phone number linked to your account, you can manage everything in minutes.
Simply call:
0330 010 9381
Press option 1: Make payment
Press option 2: Account Information
Make a payment Check any arrears Check balance See next payment date See next payment amount
Manage your account by text
Prefer to use your phone without calling?
Text us for instant account management.
Text:
07860 078257
'PAY' to make payment
'NEXT' to check next payment date and amount
'BALANCE' to check your balance
'HI' to speak to a real person
For security, please text from the mobile number linked to your Snap account and have your 10-digit reference number (ending in UK) ready.