Complaints

Unfortunately, from time to time companies get things wrong. If there is something we have done wrong or you are not happy, please contact us by email:customer@snapfinance.co.uk

Depending on the nature of the complaint, we aim to resolve all complaints within 3 working days. From time to time additional information may be needed and this may affect the time in which a complaint is dealt with.

If your complaint is not dealt with or you are not happy with the outcome of your complaint, after 8 weeks you may contact the Financial Services Ombudsman on 0800 0234567 or by visiting their website here: http://www.financial- ombudsman.org.uk

Our response will usually be by email, however we may write to you also.

Alternative Contact Methods

In writing
Snap Finance Ltd
1 Vincent Avenue
Crownhill
Milton Keynes
MK8 0AB

By telephone
03300 109381

Lines are open from 8.30am-5.30pm Monday-Friday and 9.00am-1.00pm Saturday. Calls are charged at standard rates for your phone provider. Calls are recorded for monitoring, training and legal purposes.

Click below for the customer complaints data for Snap Finance LTD:

Reporting Period 1 January 2022 - 30 June 2022

Address
Snap Finance Ltd
1 Vincent Avenue
Crownhill
Milton Keynes
MK8 0AB

Phone
03300 109381

Email
customer@snapfinance.co.uk

Terms & conditions FAQs Complaints Financial Difficulty Sectors Restrictions Privacy Policy

Snap Finance Ltd is authorised and regulated by the Financial Conduct Authority with Reference Number 741813. The Register is available here.

We are members of the Finance & Leasing Association and adhere to the FLA Lending Code.

Snap Finance Ltd reserve the right not to extend credit. Terms and Conditions Apply. Missing payments could have consequences, including legal proceedings and could make it more difficult to obtain credit in the future. If you are experiencing financial difficulty you can get free money advice here:
www.stepchange.org
www.nationaldebtline.org
www.payplan.com

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.