Debbie

I started at Snap Finance as the Team Leader for the Loss Prevention Team, which covered areas like Complaints, Disputes, Fraud, and Onboarding. Coming from a Collections background, this was a new and exciting challenge for me. Since the team hadn’t had a dedicated leader for some time, I had the opportunity to identify gaps in processes and documentation, which was both rewarding and a great learning experience. Shortly after starting, I went on maternity leave, and I have to say - Snap was incredibly supportive during that time. On returning, I stepped into a role supporting the Consumer Duty project. This was another new area for me and a fantastic opportunity to work across all customer support functions, helping to develop and implement a plan to improve outcomes and ensure compliance. From there, I progressed into my current role as Continuous Improvement Manager for Operations, where I continue to focus on enhancing customer experiences and driving meaningful improvements across the business. Most recently, I’ve been given the role of Operations Excellence Manager, where I now have responsibility for the front-facing service side of operations. In this role, I lead efforts to streamline and elevate our customer interactions, ensuring consistency, efficiency, and a continued focus on delivering exceptional service. It’s been an exciting journey so far, with each role building on the last and allowing me to grow both professionally and personally.

I’ve had the opportunity to receive one-on-one coaching, which has been incredibly valuable. It’s helped me grow both personally and professionally and has also given me greater exposure and visibility within the business. My proudest achievement so far has been receiving a CEO Award for my work. It was a real honour to be recognised at that level, and as part of the reward, I had the amazing opportunity to visit our office in Salt Lake City and even enjoy some skiing while I was there. It was a truly memorable experience both professionally and personally.

The culture at Snap is honestly the best I’ve experienced in my career. It has a real family feel - supportive, inclusive, and you genuinely feel valued as an employee. There’s a strong level of trust here; you’re given opportunities to take on tasks and projects that may be new or outside your comfort zone, which really pushes you to think creatively and grow. Since joining, I’ve become much more self-reliant and confident in solving challenges independently, which has been a big part of my professional development.

It’s absolutely worth taking the leap! Snap has truly supported my growth and helped me recognise and build on my strengths. One thing that really stands out is the company’s willingness to listen - when something isn’t quite right, there’s a genuine effort to address it. The values and culture aren’t just words on a wall - they’re at the heart of how the business operates every day.

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