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FAQs

We have put together a list of frequently asked questions to help you with your application.

Applying

How do I apply?
Will this affect my credit score?
Why have I been declined?
I have been approved but can't find my application details.
I have been approved what do I do next?
I have been approved but I am not ready to pay the deposit yet, how long do I have?
What is the deposit amount?
Can I change my retailer if I have not yet paid the deposit?
How do I find a retailer local to me?
I have been denied, when can I re-apply?

Existing customers

I have been a customer before, how can I use you again?
What do I do if I have cancelled my order?
I want to return my order what do I do?
When will my first payment date be?
How do I change payment dates?
Can I make additional payments?
Can I find the balance of my loan?
What happens if my payment falls on a weekend or bank holiday?
Do you have an app / account online?
I have been denied, when can I re-apply?
What are your opening hours?
How can I contact you?
What should I do if I am unhappy with my Snap Loan?
What should I do if I am experiencing financial difficulties?

Ready to apply?

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